Privacy Policy
Quevora relies on personal information to provide a seamless, intelligent social media management platform. We only process your information when we have a valid legal basis to do so — including performing our contract with you, pursuing our legitimate business interests, complying with legal obligations, or operating with your explicit consent.
How We Use Your Information
Operating our platform features, executing scheduled posts across connected social channels, retrieving account analytics, and enabling Quevy AI assistant features.
Processing early access applications, verifying user identities, managing subscription tiers, and administering customer service communications.
Detecting security incidents, shielding accounts against malicious activity, preventing unauthorized access, and enforcing our terms of service.
Analyzing aggregated usage statistics to improve workflow speed, refine user interface design, and develop innovative social publishing features.
- ✓Transactional Communications: We send account notices, security updates, password reset requests, billing receipts, and essential administrative alerts.
- ✓Personalized Experience: Customizing dashboard views, default timezone settings, connected brand profiles, and localized interface preferences.
- ✓Marketing Communications (Opt-In): Delivering news about product releases, offers, and social media growth tips with easy single-click opt-out options.
Information We Collect
We collect information through three primary avenues: information you provide directly, data captured automatically when using our services, and information obtained through third-party platform integrations.
Information you voluntarily submit when filling out waitlist forms, registering an account, subscribing to paid plans, or contacting our support team:
- ✓Contact & Account Data: Your name, email address, phone number, company or brand name, and account credentials.
- ✓Billing & Payment Data: Payment card details, billing address, and transaction logs. All sensitive payment details are tokenized and processed directly by our PCI-DSS compliant payment provider (e.g., Stripe).
- ✓Social Media Content & Assets: Post text, media attachments, images, video files, tags, captions, queues, and prompt inputs supplied to Quevy AI.
- ✓Communications: Messages, feedback, survey submissions, and support correspondence sent to our team.
When you navigate our website or use the Quevora app, our servers automatically record technical telemetry and log details:
- ✓Device & Browser Telemetry: IP address, device hardware model, operating system version, browser type, preferred language, and unique device identifiers.
- ✓Usage Data: Pages visited, features accessed, click patterns, dwell time, error logs, performance metrics, and referring/exit URLs.
We use cookies, web beacons, and local browser storage to provide, protect, and optimize our services. You can manage or disable cookie preferences through your web browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for user login session management, security token authentication, and account access. | Session / Persistent |
| Functional & Preference | Remembers workspace state, layout choices, language preferences, and recent search filters. | 1 Year |
| Analytics & Performance | Measures platform performance, tracks page load bottlenecks, and analyzes feature engagement. | Up to 2 Years |
Sharing of Your Information
Quevora does not sell, rent, or trade your personal data to third parties. We share your information only under the specific conditions detailed below:
We engage vetted third-party vendors to assist with infrastructure, database management, billing, AI processing, and analytics. These providers act strictly under written data processing agreements:
- ✓Hosting & Cloud Infrastructure: Vercel Inc., Supabase Inc. (Database hosting & authentication).
- ✓Payment Processing: Stripe Inc. (Secure payment tokenization & recurring billing).
- ✓AI Services: OpenAI LLC / Google Cloud AI (Processing user-requested prompt generations for Quevy AI).
- ✓Analytics & Error Monitoring: Vercel Analytics, PostHog Inc.
When you authorize social networks (Meta/Instagram/Facebook, X/Twitter, LinkedIn, TikTok, YouTube, Threads) inside Quevora, we communicate with their official APIs to publish posts, retrieve post metrics, and update account states per your explicit direction.
We may disclose personal data if required to do so by applicable law, court order, subpoena, or governmental regulation, or when we reasonably believe disclosure is necessary to protect the rights, safety, and property of Quevora, our users, or the public.
Sources of Personal Information
We gather personal information from the following primary sources:
Disclosures of Personal Information
Below is a summary of the categories of personal information we have collected and disclosed for operational business purposes over the preceding 12 months:
| Category | Examples Collected | Recipients / Service Providers |
|---|---|---|
| Identifiers | Full name, email address, IP address, unique user ID. | Cloud infrastructure, database hosts, email service providers. |
| Commercial Information | Plan subscriptions, transaction history, billing receipts. | Payment processors (Stripe), accounting tools. |
| Internet or Network Activity | Browser type, page visits, feature interactions, log files. | Analytics & security monitoring services. |
| Geolocation Data | Coarse location derived from IP address. | Security partners & analytics tools. |
| Professional / Employment Data | Company/Brand name, agency details, team roles. | CRM & customer support platforms. |
| Inferences | Preferred posting times, preferred content formats. | Internal system algorithms & Quevy AI feature tuning. |
Electronic Direct Marketing, Telemarketing, & Texting
We maintain transparent controls for all customer marketing communications:
When you register for early access or create a Quevora account, we may send periodic updates, feature highlights, and promotions. You may opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link in the footer of any email, or by emailing us at [email protected].
If you explicitly opt in to receive SMS alerts (such as urgent queue notifications or 2FA verification codes), standard message and data rates may apply. You can opt out at any time by replying “STOP” to any text message received.
Security & Data Retention
Data Retention Policy: We retain your personal information for as long as your account remains active or as needed to provide our services. If you delete your account, we erase or anonymize your personal data within 30 days, except where retention is required by law (e.g., tax or financial compliance records).
Children's Privacy
Quevora is designed exclusively for business and professional users. Our services are not directed to or intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly solicit or collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at [email protected] so we can remove the data.
Consumer Rights under State Privacy Laws
Depending on your jurisdiction (including California CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and the European General Data Protection Regulation GDPR), you hold specific privacy rights over your personal data:
How to Submit a Data Request: To exercise any of the rights listed above, please submit a verifiable request to [email protected] with the subject line “Privacy Rights Request”. We verify identity prior to fulfilling requests and respond within 30 days.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with our Data Protection Officer: